How it works
From missed call to the customer already answering questions — in seconds.
Here's the whole process, start to finish — nothing hidden.
1. The call goes unanswered
A customer calls. You're mid-job, driving, or your phone's on silent. You can't get to it.
2. A text goes out in seconds
Soittovahti notices the missed call and texts the caller right away — 24/7, nights and weekends included.
3. The assistant asks exactly the right questions
The questions are set up for your business when you sign up. A plumbing company gets different questions than an auto shop. Example below.
Example
Hi! We missed your call. What do you need?
An outlet in the kitchen isn't working, I need an electrician.
Is it urgent, or can it wait a few days? And what's the address?
Can wait a couple of days. Töölönkatu 5, Helsinki.
4. The lead is routed to the right employee
If your business has more than one employee, the lead goes to the phone of whoever should handle it. Everyone uses their own number — up to five phones included.
5. You see it all in your browser
Every lead, its status, and the full conversation show up in one browser view. No hunting for messages across different phones.
Example view
Plumbing/HVAC · today 14:32
Electrical · yesterday 09:14
Plumbing/HVAC · Mon 11:02
6. Take over the conversation with one click
Want to answer yourself? Take over the conversation with one click, any time — the assistant steps back and you carry on.
7. STOP requests are handled automatically
If a customer texts STOP because they don't want more messages, it's handled automatically and permanently. You don't have to remember it yourself.
8. Delivery tracking flags anything that goes wrong
If a text doesn't get delivered for some reason, you'll see it right away — you're never left in the dark.